Job Summary:
The Centre Manager is responsible for overseeing the overall operations, profitability, and customer experience at a retail centre. This role involves managing store teams, ensuring high operational standards, driving sales performance, and creating an engaging shopping experience. The ideal candidate will be a strategic leader with strong business acumen and a passion for customer service.
Duties & Responsibilities:
- Working towards setting processes to enhance customer experience.
- Handling customer complaints.
- Handling entire operational activities of the centre.
- Working on sales building activity.
- Working on optimizing cost and taking various cost saving initiatives.
- Responsible for the entire P&L of the store.
- Competitors analysis.
- Coaching employees to develop their skills.
- Store employee recruitment and orientation.
- Product ordering like toys.
- Must be proficient in Excel and other Microsoft Office tools.
- Essential Qualifications, Job-Related Knowledge, and Skills: Minimum Any Graduate - Any Specialization.
Skills:
- People handling
- Coaching
- Good decision-making skills
- Customer complaint handing
- P&L
- Store operations
