Job Summary:
The Assistant Store Manager plays a key role in the overall operations of the store, ensuring exceptional customer service, efficient store management, and achieving sales targets. This role involves supervising staff, maintaining inventory, and enhancing the store’s profitability while ensuring a seamless shopping experience for customers.
Duties & Responsibilities:
- Working towards setting processes to enhance customer experience.
- Handling customer complaints.
- Working on sales building activity.
- Working on optimizing cost and taking various cost-saving initiatives.
- Competitors analysis.
- Coaching employees to develop their skills.
- Store employee recruitment and orientation.
- Product ordering like toys.
- Must be proficient in Excel and other Microsoft Office tools.
Skills:
- People handling
- Coaching
- Good decision-making skill
- Customer complaint handling
- Sales building
Requirements:
- Bachelor’s degree in Business Administration, Retail Management, or a related field (preferred).
- 4-5 years of experience in retail operations, with at least 2 years in a supervisory role.
